warrants its products to be free from defects in material
and workmanship during the warranty period. If a product
to be defected at VIEWTEK responsibility during warranty
months, we will either repair or replace the products free
The warranty is 18 months from the shipment day. ( since
warranty does not cover
1. Any products, on which the serial
number has removed, modified.
2. Damage or malfunction caused by man made mistake.
3. Any damage caused by external, such as electric power
fluctuations of failure.
4. Repair or attempted repair by anyone not authorized
5. Normal ware and tear.
This policy is a service program
usually to end user by our distributors. It is a 30 days
policy, in case where a products was purchased from
has gone out of business, or reseller can't support the
customer ,VIEWTEK will do the very best to help on a case by
If you can't
find defect reason on below
option of Form, please direct
with Lee Ming
We'll send confirmation and RMA number
to your mail box, please keep this no for tracking.
goods to LEE MING and indicate your RMA number
on package and all documentary.
Pease deliver to
Please request an RMA No by fax, e-mail or call to Lee Ming
Complete the RMA request form and send off.
( If you can't find defect reason on below option
of form , please direct contact with Lee Ming )
We'll send confirmation and RMA number by E-mail,
please keep this no for tracking. And note the
RMA NO . in all related documents.
To get the warranty service: you are required to provide:
1. The products
2. Company Name
3. Description of the problem.
4. RMA No.
5. For international return, please make
the Invoice at 25% of new products value And marked "
returned goods for
repair, no commercial value"
6. The product is securely packed to avoid
damage during transportation.
D. Customer is responsible for
the shipping costs and generated cost to VIEWTEK Taipei
such as (Import duty, custom's clearance handling
charge), we shall cover the freight back to your company
repair if they were covered by warranty.
E. In order
to have a smooth customs clearance,
please make sure return goods total amount as
less as possible , suggest less then USD75.00 or 1/3 of the
We strongly suggest the returned goods send back
by EMS or Air Parcel Post
Please deliver to :
Attn. Mr. Nancy Chen
Lee Ming Industrial Co., Ltd.
16F-4, No. 268 , Lien-Cheng Rd, Chung -Ho,Taipei,
Taiwan , ROC
Tel : 886-2-82261912 Fax :
complete RMA form and send off, we will send
confirmation to your mail box later, please keep it.
you can't find defect reason on
option, please don't send the RMA form, please
with Lee Ming